The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. Visa Dispute Reason Codes. 0 rule changes take effect. Despite this being considered sufficient proof to reverse the chargeback, issuers occasionally rejected the claims, leaving the merchant liable for the. 9 is slightly narrower in scope. message. The Ultimate Dispute Management Resource. Declined Authorization Authorization Visa Code: 11. The first global company fully dedicated to helping merchants combat post-transactional fraud, Cb911 safeguards over 2. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. Each card network — Visa, Mastercard, American Express, and Discover — defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. Originally, this condition fell under legacy reason code 53: Merchandise Not as Described, which. What follows is a quick reference guide for all the current reason codes for each of the four. The transaction took place in a "card-present" environment using a counterfeit EMV (chip) card. The Discover chargeback reason codes list is just as extensive as the other major US card schemes, despite being the youngest and smallest of the four. 4846. Each card network — Visa, Mastercard, American Express, and Discover — defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. ”. Visa Chargeback Reason Codes When a customer files a chargeback, the merchant receives a notification with an applicable chargeback reason code. Chargebacks911® can help businesses manage all aspects of chargeback reason codes, with proprietary. 1 – Duplicate Processing Visa Reason Code 12. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. Chargebacks. However, a truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. The codes for each card brand are listed below along with the recommended documentation to provide. Before VCR, Visa reason codes were two-digit numbers that often seemed like they were assigned completely at random. What is Visa Reason Code 13. 1: Card Recovery Bulletin: 11. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. From mid April 2023, Visa will enforce the Visa Compelling Evidence 3. For a no-show reason code to apply. But cardholders and merchants have different time limits. A chargeback with reason code 4853 may refer to disputes where the customer claims that a charge on their account is invalid. Will the Visa 3-D Secure 2. 3 Changed Discover Reason Codes to match what is shown in the UI. . Your customer has to be enrolled in the 3DS platform that corresponds with the card brand in question ( Verify by Visa, Mastercard SecureCode, etc. 6. . Chargeback reason code 10. For example, if: The cardholder no longer wishes to dispute the transaction. For all other transactions, the maximum amount of. 13. The updated program now aligns more closely with Visa’s collaboration chargeback process. If you’re entered into the VFMP, that means Visa will keep tabs on your activity. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. 7 can be disputed, but it’s much more efficient to take a proactive stance. Velocity Checks. 4846. Merchants. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. To be labeled with reason code 10. The first two digits indicate which category the reason code falls under:. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. 2 Added chapter providing information about the DiscoverTC40 is the name of the report that issuing banks send to Visa to report fraudulent transactions as part of its Risk Identification Service, and SAFE ( System to Avoid Fraud Effectively) is Mastercard’s analogous fraud monitoring program. 1: Authorization Chargeback Reason Codes 2021 Search Reason Code Search the Chargeback Reason Code Database Key-in your. 6 is an updated version of legacy reason code 85, which was phased out under the Visa Claims Resolution initiative. Network reason code is available on the dispute object. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). 2 Other Fraud – Card Present Environment 81(1) 10. Visa chargeback reason code 75 is filed as an honest mistake. Now George has contacted his bank to start a dispute with the Reason Code 30: Services Not provided or Merchandise Not Received. Visa has recently announced changes to its chargeback rules. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. A counterpart program, the Visa Dispute Monitoring Program, may apply to both fraud- and non-fraud-related reason codes. ACH disputes pertain to various parties involved in an ACH transaction, which is an electronic funds transfer facilitated. Chargeback alerts allow. About Visa chargeback reason codes. One of these changes was an overhaul of Visa’s list of chargeback reason codes. What is Visa chargeback reason code 10. ; Help Center Find answers to common questions about Midigator’s technology,. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. compliance process depending on whether a chargeback right exists. 1: EMV Compensation Shift Counterfeit Fraud: 10. Visa Chargeback Reason Codes;. However, if the credit transaction receipt is dated, the issuer must let at least 15 calendar days pass before initiating a dispute. 4 – Counterfeit Merchandise. High Level Visa Chargeback Dispute Flow. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and recommendations are given for resubmitting the transaction and preventing similar chargebacks in the future. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 2 is an updated version of legacy Visa reason code 71, which was phased out under the Visa Claims Resolution initiative. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The customer regrets their purchase. The term "counterfeit fraud" refers to specific chargeback situations defined by Visa Reason Code 10. 0 and its benefits; Difference between current and new rules. The chargeback process allows for cardholders to recover funds in the event of fraud or abuse. Cardholder Disputes. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. F02. The transaction took place in a "card-present" environment using a counterfeit EMV (chip) card. . Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. e. Now, 10. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. 1 EMV Liability Shift Counterfeit Fraud 81(3) 10. Visa no longer allows the use of retrieval requests, announcing they would be phased out effective October 2020. Message. Other reasons for a “not as described” chargeback can include merchandise that was damaged or defective. Chargeback Reason Codes. October. Eliminate false positives. 3DS1 is less secure, less effective, and incompatible with the way consumers shop online. 2 – Incorrect Transaction Code. Acquirer Use of Message Reason Code 7623. the date the customer received the merchandise or services (but not to exceed 540 days of the original transaction processing date)Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. Reason code: Explanation: 12. The latest chargeback rules set by Visa are the answer to the current fraud and chargeback landscape. United States; 18167 US Highway 19 N; Clearwater, FL 33764; 877. 1, which covers duplicate processing errors, and 12. Visa Chargeback Reason Codes. Each card network — Visa, Mastercard, American Express, and Discover — defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. If the dispute is invalid, provide documentation that proves the reasoning: the merchandise cleared the merchant’s customs but is being held by the customer’s customs agency, the dispute amount includes the cash-back portion of the transaction, or the dispute is for a purchase made at an automated fuel dispenser. 6. Visa Chargeback Reason Code 13. 1? Chargeback reason code 11. If a merchant responds to a chargeback in full compliance with the initiative guidelines, Visa guarantees the chargeback will be overturned. It is caused by not issuing credit, or issuing it but not depositing on time. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. 6. domestic transactions, the dispute timeline can be based on one of two start dates. Chargeback Reason Codes. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. Visa uses the four main categories to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes),. 4841 Canceled Recurring or Digital Goods Transactions. Card authorization refers to the actual notification received by a merchant. Reason Code 81: Fraud. Visa chargeback reason code 85 is applied when issuing bank gets a notice from the cardholder that merchandise was returned, but merchant hasn’t refunded, or credit hasn’t appeared on the bank statement. Visa uses the four main categories to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Back in 2018, Visa and Mastercard began the process of completely overhauling their chargeback and dispute rules and procedures -- but there's still work to be done. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. 4 Funding Process. So, as we outlined above, both Visa and Mastercard have dedicated. Mastercard uses a four-digit numbering scheme for its chargeback. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. The network plans to reduce response times even further to just 20 days in the near future. A new representment right to provide compelling evidence for specific chargeback reason codes. Alerts providers work closely with banks to ensure that merchants using the service receive advance notice of impending chargebacks. 3 Not. It was originally just one facet of legacy reason code 81. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. Generally, the time limit ranges from 60 to 120 calendar days from the transaction processing date or the delivery date of the merchandise or service. Chargeback reason code 12. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. We combine advanced, proprietary machine learning with human expertise, developing customized strategies to manage chargebacks and fraud. Visa Chargeback reason code 13. Get your complete guide to Discover reason codes, including all the detailed information, chargeback time limits, and other important information you need. ; Resources. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 1, which covers duplicate processing errors, and 12. There are some exceptions on the cardholder’s side, though. There are over 80 unique return codes, and each one represents a different type of return. Goods / Services Damaged or Defective. 3 – Not as Described or Defective Merchandise / Services. Mastercard chargeback reason codes are four numerals without decimals. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. The tool is designed to flag potential fraud based on the rate at which a buyer submits multiple transactions. , Visa uses a two-digit code; Mastercard uses a four-digit code. The reason code used to describe the dispute will determine the chargeback time limit. If the merchant has a signature showing that the order was delivered, or evidence that the. Visa uses reason code 12. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. a) Code 75 (Cardholder Does Not Recognize): In this code, the. 4846 — Incorrect Currency Code. For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card charge by filing a chargeback. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. 10. Visa Chargeback Reason Codes. 16, 2021. See moreFor each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. Chargeback reason code 12. 2022 Visa Chargeback Reason Rules. The reason is simple: unlike larger rivals like Visa and Mastercard, American Express serves as an issuing bank and provides payment-processing services to merchants. Reason codes are created by the major. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. The following reason codes require compelling evidence: Fraudulent transaction (83) Fraud/card absent environment (1040) Merchandise/services not received (1310)Reason code 4834 indicates the broad category “Point of Interaction Errors,” which generally means something went wrong with the transaction itself. This code applies when customers claim they never received the merchandise or services they purchased. 4. 5: The chargeback under normal situations should be executed in under 120 days in all religions other than US Domestic. At Visa they used to receive reason code 98. For all other transactions, the maximum amount of. Learn more today about how much you could. Transaction is not eligible for Reason Code 75 (cardholder does not recognize transaction) or 83 (fraud transaction - card absent environment) 2. Chargeback Reason Code Users LeaderFewer chargeback reason codes. DCC-Related Reason Codes DCC-related chargebacks fall under Mastercard Reason Code 4834: Point-of-Interaction Currency Conversion. 4,. Discover. 2. Exceptions to Visa Chargeback Time Limits. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. It may also apply if a cardholder claims they were never informed that the transaction would be recurring. The following tables show the Stripe categories for each card network’s dispute reason codes. MDR removed. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. For the time being, however, merchants should be aware that banks may still use the legacy code. Chargeback Reason Codes. Under the legacy Visa Chargeback system, there are 22 chargeback reason codes (And remember, this is just for Visa. With that process, the payment service provider directly credits a payment to the cardholder's account. Bank of America issues both Mastercard- and Visa-branded cards, so the exact requirements may vary depending on the Mastercard reason code or Visa reason code . This code is unique—at least currently—in that Visa has since split it into two separate categories: 12. What is Visa Reason Code 11. To do so, you should open your Wallet app and tape “Apple Card. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. Otherwise, the Discover card chargeback time limit starts at the transaction processing date. It is caused by not issuing credit, or issuing it but not depositing on time and it didn’t appear on bank. Stripe Category. Specifically, these updates only pertain to transactions that are charged back after Oct. 1st Chargeback. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Mastercard. In the case of an arbitration chargeback, though, the issuer must file within 45 calendar days of the second presentment settlement date. About Visa chargeback reason codes. 1. For your reference, here's a list of chargeback reason codes for Visa, Mastercard, Discover, and Amex. Your first step is to identify the chargeback reason code, which is a kind of shorthand that indicates why the transaction is being disputed. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. This code applies when a cardholder disputes a charge, and the merchant is informed by the processor that the transaction was submitted with an incorrect transaction code. American Express, Discover (and Diners Club International, which it owns) use a combination of numerals and letters. Friendly fraud. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. This code applies when authorization for a transaction was requested and denied, but the merchant processed the transaction anyway. What is Visa chargeback reason code 12. However, since most are the result of easily preventable merchant errors, it’s much more efficient to take a proactive stance. 12. Reason Code 12. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. This code applies when customers claim they never received the merchandise or services they purchased. 2 EMV Liability Shift Non-Counterfeit Fraud;Some credit card companies also include a short phrase describing the code and chargeback. 1 — EMV. 1. Reason Code – 13. Credit card authorization is a notification given by a credit or debit card issuer (i. How long can the issuer wait to file a dispute? The dispute timeline can be based on one of two start dates. 4 — Other Fraud: Card-absent. The tickets were held at the box office, and no signature, swipe or imprint. Rupay Cardholder Dispute Chargeback Reason Codes. 3 can—and should—be disputed. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 1. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 3: Other Fraud — Card Present Environment: 10. Mastercard Chargeback Reason Code 70: Chip Liability Shift. The issuing bank reviews the information. the date the customer received the merchandise or services (but not to exceed 540 days of the original transaction processing date) However, if the customer returned merchandise or. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 15, 2021. Free Download. As we mentioned, Visa dispute time limits for merchants are straightforward. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. 4: Other Fraud. Originally filed under legacy reason code 85 (condition 3), this code applies when a credit transaction was not accepted, usually for one of two reasons: The cardholder did not accept the credit. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. 5, and you're entered into the Visa Fraud Monitoring Program,. American Express has its own set of chargeback reason codes, and they refer to situations that correspond to Visa and Mastercard reason codes you may already be acquainted with. From a merchant’s perspective, the greatest asset offered by 3DS is protection against liability in the event of fraud. If the cardholder bases the claim on false or misleading statements, it is considered friendly fraud. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other. 3? Chargeback reason code 11. Chargeback reason code 4853 can be used to indicate cases involving hotels or other temporary lodging establishments where a customer claims that the hotel charged an undeserved fee to the cardholder’s bill. Visa Chargeback Reason Code 10. 5: Visa Fraud Monitoring Program: 11. ). 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. ; Help Center Find answers to common questions about Midigator’s technology,. Here the payment service provider is pulling funds from the cardholder. It was originally one of several possible scenarios covered by legacy Visa reason code 83. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. 2022 Visa Chargeback. Say Goodbye to Chargeback Fraud with Our Ultimate Prevention Guide. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Without 3D Secure Liability shift, it is difficult to challenge the dispute. In April 2018 Visa made a major overhaul to the taxonomy and organization of chargebacks, which they now refer to instead as disputes. 13. 1. 1, 13. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 5 Visa Fraud. 2, which specifically deals with. Prevent chargebacks. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 4: Other Fraud–Card Absent Environment. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. 2, which indicates an improperly authorized transaction that the cardholder does not believe they should be responsible for paying. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Visa Chargeback Reason Code 85. About Visa chargeback reason codes. What is Visa chargeback reason code 11. Chapter 1: All about chargebacks; Chapter 2: Average chargeback rates; Chapter 3: Chargeback Reason Codes Guide; Chapter 4: American Express Chargeback Reason Codes; Chapter 5: Mastercard Chargeback Reason Codes; Chapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8:. Get of Visa’s current reason codes were condensed into four key groupings: fraud, authorization errors, processing fault, and my disputes. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. Visa is planning to shake up the chargeback process with new compelling evidence rules for fraud disputes with Reason Code 10. Type. Chargeback Reason Code Quick Reference Manual. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. MasterCard: Reason Code 4859 Services not rendered. 1: 10:Visa chargeback reason codes . Code. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. ; This chargeback can be. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. It can also be caused when the merchant doesn’t refund. Fraud Reason Codes Current Reason Code New VCR Reason Code 62(2) 10. A recurring transaction is a payment card charge that automatically reoccurs on a. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa chargeback reason code 13. About Discover chargeback reason codes. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. Other Programs to Know About. A card-not-present chargeback is a payment reversal conducted by a bank in response to a card-not-present (i. 0. Search reason codes 2. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. About Visa chargeback reason codes. Both AFTs and OCTs are often used in concert with one another. Four reason codes have modified time frames: Reason Code 10. Non-receipt of information. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 5 is part of the updated Visa reason codes that were phased out under the Visa Claims Resolution initiative. Reason Code – 10. 2=1020 etc. The shorthand description is “Declined Authorization. A payment capture is the legally binding point at which transactional funds move from a cardholder's account into a merchant’s account. 2: EMV Liability Shift Non-Counterfeit Fraud: 10. 1, multiple conditions must be met: A merchant processes a transaction, and the transaction is approved. As we mentioned, Visa dispute time limits for merchants are straightforward. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. ; Resources. Chargeback /Dispute; Merchant Response. 6. Similar disputes on Visa cards would use Visa Reason Code 12. This should include notation that indicates the specific reason for the chargeback. PDF 296K September 16, 2013. Simply search for your Visa chargeback reason codes, and learn why the chargeback was issued. 2. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. 2 - Incorrect Transaction Code: The wrong transaction code was used. 2 Chargebacks: Prevention and Response. For example, 10. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. The shorthand description is “Card Recovery Bulletin. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. Chargeback alerts are a dispute prevention product provided by a chargeback management specialist. The Complete Chargeback Reason Codes List. Find out the hidden impact of chargeback reason codes. 6. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. Chargebacks with a “paid by other means” reason code are the result of a simple mistake on the part of the merchant. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. 2. 1. Find out the timeframes for Visa chargeback resolution, the merchant required. The 3DS Adoption Rate Remains Low. Subscribe to newsletters. The claim often, but not always, involves automated teller machines (ATMs). Explanation. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. 1. 5 Visa Fraud Monitoring Program Visa payment system. As a merchant, you face the brunt of chargeback losses. What is Visa Reason Code 11. Linda finds it difficult to use the product as decides to dispute the transaction in the hope of winning the chargeback under the Reason Code 53: Not as Described or Defective Merchandise. This code applies when a cardholder reports that the actual merchandise received (or service provided) differs greatly from the written or verbal description provided at the time of purchase. These codes can.